Complaint Handling Procedure
Dear Client,
ACS Group aims to provide a high standard of services to our clients. If however any time you would like to discuss with us how our services could be improved, or if you are dissatisfied with the services received, you may contact us directly via your contact person locally.
ACS Group will investigate any complaint carefully and promptly, and if the services provided have been less than satisfactory, we will endeavor to do everything possible to put it right.
With regard to a complaint ACS Group, after receiving a complaint, will ensure that a thorough and impartial investigation is carried out within a reasonable time frame.
1. You will receive a written acknowledgement within ten business days of receipt of the complaint.
2. One month after receipt of the complaint, ACS Group will send you a response. The response will contain:
· a final response to your complaint; or
· a response where ACS Group will inform you of the causes of a delay and indicate the date at which the examination of the complaint is likely to be achieved.
We are confident we are able to address any concerns to your satisfaction and we would like to thank you for choosing ACS Group as your service provider.
Singapore | China | Hong Kong | BVI and Cayman Islands
新加坡 | 中国 | 香港 | 维京群岛 | 开曼群岛
ADVISORY SERVICES

